FAQ

BILLING

What form of payments do you accept?

We currently accept VISA, MasterCard, PayPal, AliPay, Bitcoin, USDT, PerfectMoney, and all major credit card payments.

What is the delivery speed of cloud servers?

Clients must maintain a minimum amount of account funds to create cloud servers. Cloud servers are usually delivered instantly upon payment confirmation. Some regions may take a little longer, but generally between 1 hour and 12 hours.

How are cloud servers billed?

There are two types of billing models. For most cloud servers, you may choose hourly, monthly, quarterly, semi-annually and annually billing when ordering a cloud server. Other cloud servers don't support hourly billing. You need to order and renew them for at least one month.

How can I view the usage cost?

A detailed transaction record is generated in real-time in your account's control panel. You can view the usage cost of each cloud server.

Do you offer refunds?

Yes, we do offer refunds. However, we reserve the final decision on all refunds based on the situation and reason for the cancellation. The rule of thumb is that any delays that prevent you from using your server within the standard delivery time will be credited, and we will adjust the payment renewal date. Please note that we do not offer a refund on the balance added to the account.

Do you charge for stopped cloud servers?

cloud servers in a stopped state continue to reserve system resources (RAM, SSD storage, IP aliases, vCPU) and therefore incur charges until you destroy the instance.

Is pricing the same in all data center regions?

Due to variation in regional costs (such as networking, hardware, labor, taxes, and fees), certain data center regions may have different hourly and monthly pricing.

TECHNICAL

Do you have test IPs?

Yes! We have listed the test IPs of all regions on the product page.

Are your cloud servers managed or unmanaged?

All cloud servers are unmanaged. We do not do any custom installations or bug-fixing, but our support team will gladly advise you and recommend any issue encountered in your installations.

What type of virtualization of cloud servers are built upon?

The cloud server infrastructure is virtualized with KVM Technology.

Can I upgrade my cloud server?

You can upgrade your cloud server in the control panel. This option is available in most of our regions, which will allow you to upgrade your plan seamlessly. If you need to upgrade but this option is not present, simply open a ticket to our support system.

How do I order additional IPs?

You may order additional IPs in the IP management of your cloud server's control panel. However, this option only exists in specific regions. If you need to add additional IPs but this option is not present, simply open a ticket to our support system.

Do you offer VNC console access?

Yes, you can access the VNC console for your cloud servers using the control panel.

POLICY

Do you accept adult content?

We tolerate adult content as long as it remains legal. However, you should be aware of your server's location's laws if you plan anything that can be considered 'gray-area' hosting.

What is your policy concerning abuse?

An email will be sent as a warning regarding inappropriate content. This email will also include the appropriate steps to resolve the issue. If a server or customer is receiving too many abuses, we reserve the right to suspend and/or terminate the affected services without any notice.

What is your cancellation policy?

If you do not wish to renew your cloud server, you can destroy the cloud server for hourly payment. You need to renew the cloud server manually or set it to auto-renew for other billing cycles. Otherwise, we will cancel the cloud server after the due date.